Privacy

Here is the English translation with the email already updated to telshifonwinery@gmail.com:

Terms of Use and Purchase

The use of the “Tel Shifon Winery” website (hereinafter: “the Website”), owned by “Ortal Winery” (hereinafter: “the Company”), is subject to reading these Terms and Conditions, the Shipping Policy, the Customer Club Policy, and the Direct Mailing Policy (hereinafter jointly: “the Binding Documents”) and to agreement with all of their provisions. Please read these Terms (hereinafter: “the Terms”) and the other Binding Documents carefully.

Any visitor and/or user of the Website (hereinafter: “the User”) and/or any person who performs and/or wishes to perform an action on the Website (hereinafter: “the Purchaser” or “Purchasers”) declares and undertakes that they have read the Terms, that they are aware of them and agree to them, and that neither they nor anyone on their behalf shall have any claim and/or demand and/or suit, directly or indirectly, against the Company and/or its owners and/or the Website and/or its operators and/or anyone acting on their behalf.

For the avoidance of doubt, “action on the Website” means: “purchasing and supplying the beverages and products offered for sale on the Website and all that is involved therein” (hereinafter: “Action on the Website”).

Performing an Action on the Website is permitted only for adults aged 18 or older, or for a registered corporation or other lawful legal entity. By entering and using the Website, each User or Purchaser declares and confirms that they are at least 18 years old; otherwise, you are requested to refrain from using the Website and from placing any order through it.

The sale of wine and alcoholic beverages to minors under the age of 18 is prohibited by law and constitutes a criminal offense.

The provisions of these Terms and of the Website as a whole apply equally to all genders, and the use of the masculine form is for convenience only.

The Company reserves the right to change these Terms from time to time, at its sole discretion and without any need to give prior notice. Purchasers shall have no claims and/or demands, directly or indirectly, against the Company in this regard.

Since “errors may occur,” any error of any kind, including an error in the description of beverages and/or their prices, shall not obligate the Company, whether the error is discovered before or after order approval.

In any case of contradiction and/or ambiguity between the provisions of these Terms and what is written and/or displayed on the Website, the provisions of these Terms shall prevail. Likewise, in any case of contradiction and/or ambiguity among the provisions of the Terms themselves, the Company shall determine how to act and which provision is preferred or prevailing.

The information appearing on the Company’s Website, including with regard to dates and amounts, is the binding information for all purposes.

For the purpose of sending email messages (newsletters) and SMS messages containing information about its services as well as marketing and promotional information, such information will be sent to you only if you have given explicit consent, and you may cancel your consent and stop receiving such messages at any time.

The Website may be used only in accordance with all the conditions specified in these Terms and for lawful purposes only, and in particular in accordance with the conditions detailed below. Use of the Website in any other manner is prohibited, unless the Company’s explicit consent has been obtained in advance and in writing and subject to the terms of such consent (if given).

Likewise, it is forbidden to copy and use, or allow others to copy and use, in any other way, any content from the Website, including on other websites, in electronic publications, in printed publications, and the like, for any other purpose; it is forbidden to operate or allow the operation of any computer application or any other means, including software such as crawlers, robots, and similar tools, for the purpose of searching, scanning, copying, or automatically retrieving content from the Website. Among other things, it is forbidden to create or use such means to create a collection, compilation, or database containing content from the Website; it is forbidden to display content from the Website within a visible or hidden frame (Frame); it is forbidden to display content from the Website in any way—including by means of any software, device, accessory, or communication protocol—that changes their design on the Website or omits any content from them, especially advertisements and commercial content; it is forbidden to link to the Website from any website containing pornographic content, content encouraging racism or unlawful discrimination, or content that is contrary to law, or whose publication is contrary to law, or that encourages activity that is contrary to law; it is forbidden to link to content from the Website other than the homepage (“deep linking”), and it is forbidden to display or publish such content in any other way, unless the deep link leads to a web page on the Website in its entirety and as-is (AS IS), so that it can be viewed and used in exactly the same way as on the Website itself.

The Company may decide not to allow a Purchaser to perform an Action on the Website, even if they have performed actions on the Website in the past, in the cases detailed below. Without derogating from the generality of the foregoing, the Company may, at its full and sole discretion, cancel any Purchaser’s eligibility to perform actions on the Website in any of the following cases:

If, during registration to the Website or any part of the purchase process, the Purchaser intentionally provided false or incorrect details;

If the Purchaser committed an act or omission that harms or may harm the Website, the Company, or any third parties, including the Company’s customers, employees, and suppliers;

If the Purchaser used the Website’s services to commit an act that appears to be unlawful under the laws of the State of Israel, or to allow, facilitate, assist, or encourage the commission of such an act;

If the Purchaser breached any of these Terms, the provisions of any of the Binding Documents, or the terms of any other service the Company may offer;

If the Purchaser owes money to the Company or to companies affiliated with it and has not repaid the debt, even though its due date has passed;

If the Purchaser’s credit card or any other means of payment in their possession has been blocked or restricted in any way.

For further questions, inquiries, and customer service, please contact the Company by phone at: 073-385-9382.

Liability for Use of the Website

Use of the Website is at the User’s sole and full responsibility. The Website is provided as-is (AS IS). It cannot be adapted to the needs of every individual. No User or Purchaser shall have any claim, demand, or suit against the Company regarding the characteristics of the service, its capabilities, its limitations, or its suitability to their needs and requirements.

The Company makes an effort to provide proper and high-quality service. However, the Company does not undertake that the service on the Website will be uninterrupted, provided in an orderly fashion, without stoppages, secure, error-free, or immune to unauthorized access to the Company’s computers, damages, malfunctions, failures, or disruptions—including malfunctions in hardware, software, or communication lines to the Website—at the Company or any of its suppliers.

Ordering Products via the Website

After the Purchaser has added products to the shopping cart, they must enter their personal details into the designated online form during the order process. Such details may include: full name, date of birth, method of delivery (and, in the case of self-collection, the chosen collection location), exact shipping address, an active email address, telephone number, payment method details, and any additional detail that may be required during the order process, such as information regarding an action the courier should take if the recipient is not at home. At the Company’s discretion, such details may be required both regarding the Purchaser and the person/entity to whom the products are to be sent.

Fields that must be completed will be explicitly marked. The Purchaser must provide only correct, accurate, and complete information, in order to minimize, as much as possible, any error in delivering the products and/or in the ability to contact the Purchaser and/or the recipient. The Purchaser hereby confirms the correctness of the details provided.

The Company will not make any use of your details other than in accordance with these Terms and the Website’s Privacy Policy, which form an integral part of these Terms of Use and Purchase and the Binding Documents.

The Company may, from time to time, establish additional or different identification procedures, at its sole discretion.

Ordering products via the Website is subject to the terms, limitations, and all provisions set forth in the Website’s Shipping Policy. For information about delivery areas, delivery dates, shipping fees, and self-collection, please refer to that policy.

Products

The Company may at any time change the range and variety of products on the Website. Therefore, the fact that a particular product is offered for sale on the Website at a certain time does not guarantee that it will be offered for sale in the future. The Company does not undertake to any minimum scope, availability, or variety of products.

If one or more of the products ordered are out of stock, the Company undertakes to notify the Purchasers via the Website, telephone, or email address they provided and reserves the right to offer the Purchasers alternative product(s) of a similar nature and price. If the Purchaser accepts the Company’s offer, the order will be updated accordingly. If the Purchaser refuses to accept an alternative product, the Company will cancel the order and credit the payment method used. Where possible, Purchasers may wait for the product ordered to return to stock, and the Company may notify them when it becomes available again.

Shopping Cart

Products that the Purchaser wishes to order via the Website will be kept in the “shopping cart” until the order process is completed. The Company may define a minimum purchase amount for products ordered via the Website and may also set maximum quantities for the purchase of products, in general or for specific product types.

Personal Details

If the Purchaser provides incorrect details when placing the order, the Company cannot guarantee that the products will reach their destination. If the products are returned to the Company due to incorrect details provided by the Purchaser, the Purchaser will be charged shipping and handling fees. Purchasers must ensure that accurate and up-to-date details are provided.

The personal details provided when placing the order will be stored in the Company’s database, and their use will be made in accordance with the Website’s Privacy Policy, which forms an integral part of these Terms. Purchasers are not legally obligated to provide these details; doing so is subject to their will and consent. However, without them, we will be unable to process the order, and therefore the Purchaser will not be able to perform any action on the Website without providing these details. Payment method details are not stored by the Company.

Faulty or Incomplete Order

In order for the Company to supply the products ordered, the order on the Website must be properly received and recorded, containing all details required to contact the Purchaser and deliver the products. The Company will not supply products ordered if the order was not recorded in its systems, or if it was recorded in a faulty manner, even if the source of the malfunction is in the Company’s systems.

If the Purchaser does not receive any contact from the Company within a reasonable time from placing the order regarding their order—by phone or email—they must assume that there was a malfunction in the order. In such a case, it is recommended to contact the Company, which will make reasonable efforts to identify the source of the malfunction and assist in placing the order or canceling it if requested.

Prices

All prices on the Website appear on the product pages and are denominated in New Israeli Shekels (NIS). Prices include VAT, where applicable by law, and do not include handling and shipping fees (which will be explicitly stated during the order process, according to the relevant delivery area).

The Company may update product prices on the Website from time to time, without prior notice. The price that will apply to an order is the price listed at the time the order process is completed (including the provision of payment details). If prices are updated before the order process is completed, Purchasers will be charged according to the updated prices.

Although the Company takes care to review the prices listed on the Website, errors may occur, such that an incorrect price is displayed. In such a case, the Company will contact the Purchaser after the order is placed, inform them of the correct price, and allow them to confirm that they wish to purchase the product at the correct price. If the Purchaser refuses to purchase the product at its correct price, the Company will not be obligated to supply it, and in such a case, the Purchaser shall have no claims against the Company. The Company does not undertake that the prices of products on the Website will necessarily be the lowest, nor that the payment terms will be the most favorable.

Payment and Payment Terms

Payment for the products will be made by credit card. Purchasers must provide the credit card number, the ID number of the cardholder, the type of card, its expiration date, and any other detail required by the Company to complete the order process. The Company reserves the right to discontinue the use of any payment method on the Website, to allow the use of additional payment methods, and to apply different payment arrangements to the various credit card types or payment methods that the Company accepts.

After entering the payment details and completing the order process, the Purchaser will receive confirmation by email that the order details have been recorded. It is clarified that this confirmation does not obligate the Company to supply the products ordered; it only indicates that the order details were received by the Company.

If it transpires that the payment details provided are invalid, or that the credit card company or the online payment service does not honor the transaction, or that the requested product is not in stock, the Company will contact the Purchaser to complete or cancel the transaction.

Payment may involve various fees charged to the Purchasers by the operators of the clearing or payment services used, according to the terms of service of those external providers. Purchasers bear the sole responsibility for such fees, as required.

If the use of the payment method is approved by the issuing credit card company or the relevant payment service, Purchasers will receive appropriate notice, and their account will be charged for the cost of the service. Delivery times will be calculated from the date approval of the transaction is received from the credit card company or payment service.

Promotions, Benefits, and Discounts

The Company may offer promotions, benefits, discounts, and various types of coupons on the Website (according to the terms of each coupon as displayed on the Website or on the coupon itself). Subject to the provisions of any law relating to promotions, the Company may at any time discontinue such promotions, benefits, and discounts, cease the use of coupons, replace them, or change them, without prior notice. The foregoing does not detract from the Purchasers’ right to use coupons or gift cards that have not yet expired, in accordance with the amount stated on them.

Purchasers and Users of the Website have no vested right to benefit from promotions, benefits, or discounts. To the extent such a right is granted by virtue of membership in the Company’s customer club, that right will be subject to the customer club’s terms and the promotions offered under it.

Any change in the order details or its price, for any reason, will require a renewed review of eligibility for any promotion, benefit, or discount. For example, if a Purchaser bought a product and was entitled to a benefit for purchasing it, but that product is out of stock, the Purchaser will not be entitled to that benefit; if the Purchaser replaces a product that was part of a promotion with an alternative product that does not qualify for the promotion, the Purchaser will not be entitled to the benefit that accompanied the purchase of the original product; if the total order amount decreases due to a difference between the number of products ordered and the number of products supplied, the Purchaser’s eligibility for a promotion, discount, or benefit that would have applied without such a decrease may be revoked. These examples do not exhaust all possible changes to your eligibility for promotions, benefits, or discounts on the Website. Nonetheless, the Company will make efforts to notify Purchasers by phone or email and receive their instructions in cases where their eligibility for a promotion, benefit, or discount is revoked or changed due to a change in order details.

Cancellations and Returns

The Company operates in accordance with the provisions of the Consumer Protection Law, 5741–1981 (Israel), regarding the cancellation of distance sale transactions, product returns, and cancellation of services ordered.

Purchasers may cancel a transaction and return bottles of alcohol, provided that the products are returned intact, undamaged, and closed in their original wrapping or packaging.

Subject to the above and below, the Purchaser(s) who placed the order (and not the recipient) may return any product purchased from the Website (except for wines and food products) by written request to the Company, within 14 days from the date the products were received at the recipient’s address, and receive a monetary refund for them.

With regard to cancellation of services ordered, such as participation in various events of the Company, the Purchaser may cancel the service ordered within 14 days of placing the order or receiving the order confirmation, whichever is later, provided that such cancellation is made at least two business days (which are not rest days) before the date on which the service is to be provided.

The Purchaser must return the product to the Company at their own expense, or alternatively, request that the Company send a courier to collect and return the product at the Purchaser’s expense (the Company reserves the right to refuse such a request). The Purchaser must attach the purchase invoice or a copy of the order confirmation sent by email to the returned product.

After the product is returned, or the service ordered is canceled, the Purchaser will be credited with the amount they paid. If the order cancellation is not due to a defect in the product or a discrepancy between the product and the information provided to the Purchaser by the Company, the Company may charge the Purchaser a cancellation fee of 5% of the price, or 100 NIS, whichever is lower. It is clarified that even if the Purchaser cancels an order before the product is delivered to the recipient’s address, the Company may still charge the cancellation fee.

Nothing in this section of the Terms is intended to derogate from any cancellation right or any other right granted to Purchasers under the provisions of the Consumer Protection Law, including cancellation of a distance sale transaction by a Purchaser who is a person with a disability, a senior citizen, or a new immigrant. The Company acts in accordance with the provisions of the law.

No monetary credit will be given for products for which no monetary consideration was paid.

Information Security

The Company implements, on the Website and by itself and/or through third parties on its behalf, systems and procedures for information security. While these systems and procedures reduce the risk of unauthorized penetration into the Company’s computers, they do not provide absolute security. Therefore, the Company does not guarantee that the services on the Website will be completely immune to unauthorized access to the information stored therein.

Images for Illustration Only

Product images on the Website are displayed for illustration purposes only. In addition, differences may occur between the appearance, color, size, etc. of the product as presented on the Website and the product in reality. For example, a photograph of wine bottles may show a label that includes a vintage year of that wine that differs from the vintage actually sold on the Website. This does not impose any liability upon the Company or anyone on its behalf.

Privacy

The Company respects the User’s privacy when using the Website. The User may review the Website’s current Privacy Policy at any time; it forms an integral part of these Terms. Since the Privacy Policy may change from time to time, it is recommended to review it periodically.

Product Liability

The responsibility to check the suitability of the products to their needs rests solely with the Purchasers.

The Company fulfills its obligations to Purchasers upon delivering the products ordered to the shipping address provided on the Website at the time of placing the order.

Without derogating from the provisions of any law, in the event that defective products are purchased, the Purchaser’s sole remedy is to replace them or receive a refund, as detailed above.

The Company will not bear any liability for any damage caused to the Purchaser due to delays in delivery or due to products supplied being defective, unless such delay or defect is caused by the Company’s negligence. In such a case, the Company’s liability shall be limited to an amount equal to the price of the relevant order.

Warning: The products contain alcohol – it is recommended to avoid excessive drinking!

Excessive consumption of alcohol endangers life and harms health!

Excessive drinking of alcohol impairs your ability to drive and endangers your personal safety and the safety of those around you. The Ministry of Health recommends that pregnant women avoid drinking alcohol, which may harm the fetus and cause defects.

Links and Commercial Information on the Website

During a visit to the Website, commercial/advertising information may be displayed to the User. The source of such information may be the Company or third parties. In cases where such information originates from third parties, the Company cannot guarantee the reliability and accuracy of that information; therefore, the User shall have no claim, demand, or suit against the Company for any direct or indirect loss, damage, or expense arising from reliance on or use of information provided on the Website and originating from third parties.

To the extent that the Website contains links (“links”) to other websites that are not operated and managed by the Company, the Company shall bear no responsibility for the content of those websites and the information published therein, including its completeness, accuracy, timeliness, or correctness, nor for any other detail relating to them. The Company shall not be liable for any direct or indirect damage, financial or otherwise, caused to the User as a result of use of or reliance on the content of the websites reached via links from the Website.

Online Contact Form

The Company may be contacted via an online contact form on the Website or by email at: telshifonwinery@gmail.com. When completing the online form, personal details such as: order number, full name, address, telephone number, an active email address in your possession, and additional details must be provided. Accurate, correct, and complete details must be provided. Incorrect details may, where necessary, prevent contact with the inquirer.

Breach and Indemnification

Without derogating from the provisions of any law and the Binding Documents, any User of the Website or Purchaser undertakes to indemnify and compensate the Company, its employees, its managers, or anyone on its behalf, in any case where they breach the conditions set forth in these Terms or any of the Binding Documents, or act in connection with the Website contrary to the provisions of any law. Such indemnification shall cover any expense, payment, loss, lost profit, or any other damage, direct or indirect, monetary or non-monetary, caused to the Company, its employees, its managers, or anyone on its behalf, including legal expenses and attorneys’ fees.

Intellectual Property

All intellectual property rights in the Website, including patents, copyrights, designs, and trade secrets, are the exclusive property of the Company or of third parties who have authorized the Company to use them. These rights apply, inter alia, to the “Tel Shifon Winery” brand name, the Website’s domain name, the trademarks appearing on the Website (whether registered or not), the Website’s logos, its graphic design, the databases contained therein—including product lists, product descriptions, the design of the products, and so on—and to any other content included on the Website, including the Website’s computer code and any other detail related to its operation.

It is forbidden to copy, modify, publish, distribute, market, translate, publicly display, transfer to the public or make available to it, process, create or make derivative works, sell, rent, or make any commercial use of any part of the foregoing, including images, graphic files, texts, and computer code, whether by you or by or jointly with a third party, in any way or by any means—electronic, computer-based, mechanical, optical, photographic, recording, or any other means—without obtaining prior written consent from the Company or other rights holders, as applicable, and subject to the terms of such consent (if granted).

No commercial use may be made of the data published on the Website, the Website’s database, product lists and their design, the services appearing on the Website, or any other details published on the Website without the Company’s prior written consent.

Changes to the Website and Service Termination

The Company may, from time to time, change the structure, appearance, and design of the Website, the scope and availability of the services therein, and may change any other aspect related to the Website—all without the need to notify in advance. Such changes will be made, among other reasons, in light of the dynamic nature of the internet and technological or other changes occurring in it. By their nature, such changes may involve malfunctions and/or initially cause inconvenience and so forth. Users or Purchasers shall have no claim, demand, or suit against the Company for making such changes and/or for any malfunctions that occur during their implementation.

Without derogating from the foregoing, the Company may at any time cease providing some or all of the services on the Website, at its sole discretion. The Company is also entitled to incorporate the Website as a separate company or transfer ownership of the Website to a third party, provided that Purchasers’ rights under this agreement are not adversely affected solely as a result of the transfer of ownership.

Changes to the Terms of Use

The Company may from time to time change these Terms of Use and Purchase or any of the Binding Documents. If material changes are made to these Terms or the Binding Documents, notice will be posted on the Website’s homepage 30 days before the changes take effect. If other, non-material changes are made to these Terms or the Binding Documents, notice will be posted on the Website’s homepage 7 days before they take effect—unless the changes are made pursuant to legal requirements; in such a case, the changes will take effect in accordance with the provisions of the law. Continued use of the Website after the Terms have been changed indicates the User’s consent to the new Terms. A User who does not agree to the new Terms must cease using the Website.

The current Terms may be reviewed at any time by clicking the appropriate link on the Website.

Governing Law and Jurisdiction

The law governing the use of the Website, any Action on the Website, and these Terms is the law of the State of Israel only, without giving effect to its conflict-of-laws rules. Any dispute arising between the parties, including a dispute relating to use of the Website and/or these Terms of Use and Purchase and/or any order placed via the Website, shall be subject to the exclusive jurisdiction of the competent courts in the Tel Aviv District, Israel.

Entire Agreement

These Terms exhaust and constitute the entire agreement between each Purchaser/User and the Company regarding the ordering of products from the Website and use of it.